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The Directorate General of Civil Aviation (DGCA) has implemented new rules to protect the rights of passengers in India. Here’s what every air traveler needs to know!
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Right to Information
– Airlines must now inform passengers about their rights before boarding the flight. -
Right to Refund
– If flights are canceled by airlines, passengers are entitled to a full refund within 7 days. -
Right to Compensation
– Passengers can claim compensation if there’s significant delay or cancellation. -
Right to Assistance
– Airlines must provide immediate assistance like food, drinks, and accommodation for long delays. -
Right to Travel Alternatives
– If the flight is canceled, airlines must offer alternate travel options at no extra cost. -
Right to Clear Communication
– Airlines are required to communicate in writing about any flight disruptions or changes. -
Right to Refund for Missed Connections
– If a missed connection happens due to airline fault, compensation is guaranteed. -
Right to Accessible Services
– Airlines must ensure services for passengers with reduced mobility or special needs. -
Right to Delay Information
– Clear information must be provided on delays, especially after 3 hours. -
Right to File Complaints
– Passengers can now file complaints directly with the DGCA if their rights are violated.
Let’s Get You Moving! Email visa@gogpl.in or visit www.greenoutdoors.in for all the latest news.
