If you have a concern about our service, Step 1 is to tell us directly: use the Contact form and select "Grievance Redressal", or email [email protected]. We respond within 7 working days.
Step 2 — available to you at any time, independent of us — covers the government's own channels: Pravasi Bharatiya Sahayata Kendra (PBSK) toll-free 1800-11-3090 or [email protected]; the MADAD portal (madad.gov.in); the eMigrate portal (emigrate.gov.in); or the Office of the Protector General of Emigrants ([email protected]).
Nepali workers may also use dofe.gov.np and the Foreign Employment Tribunal.