Statutory cap: as an MEA Registered Recruiting Agent, our service charge to a worker never exceeds ₹30,000 + GST (Emigration Rules, Rule 25), is collected only by digital payment or bank draft, and is always receipted. See MEA Compliance & Emigrant Rights.
Refund framework
Refund terms depend on the service stage and are always specified in your written service agreement. The general framework:
- Before processing begins: fees paid are refundable minus any government/third-party charges already incurred and reasonable administrative costs, as stated in your agreement.
- After processing begins: amounts already spent on embassy fees, permits, medicals, translations, courier, and third-party services are non-refundable; the refundable balance is defined in your agreement.
- Visa refusal: government and embassy fees are non-refundable by the authorities themselves; our service-fee treatment on refusal is stated in your agreement.
- Document fraud or non-cooperation by the candidate: no refund.
Refund requests must be submitted in writing to office@gogpl.in. Approved refunds are processed within 30 working days to the original payment method.
Nothing in this policy limits any non-waivable right you hold under the Emigration Act, 1983, the Consumer Protection Act, 2019, or other applicable law. Where this policy is less favourable than such a right, the statutory right applies.
Your signed service agreement prevails over this general policy. Consult a licensed legal professional for advice.