Refunds for our services depend on the stage of service you're at, and the specifics are defined in your written service agreement — not decided arbitrarily after the fact.
One important distinction: government and embassy fees are non-refundable by the authorities themselves, regardless of what any agency's own policy says, since those fees are paid to the government, not to us.
For the full policy details, see our Refund & Cancellation Policy page. If you have a specific refund question about your own case, raise it directly with us via the Contact form.