When you use our Contact form and select "Grievance Redressal", or email us directly, we commit to responding within 7 working days. This isn't just a customer-service target — it's part of how we handle our compliance obligations as a licensed Recruiting Agent.
If your grievance isn't resolved to your satisfaction through this first step, the government's own channels — PBSK (1800-11-3090), the MADAD portal, eMigrate, or the Protector General of Emigrants — remain available to you at any time, independent of our own process.
You're never limited to only our internal process; the government channels exist specifically as a check on agencies like us.